Need Phone banking officer(Voice process)


Hi 

Greetings from 2Coms Consultancy!!!!!!!!!

Openings with MNC Bank into Voice Process

Designation: Phone Banking Officer

Location: Thane

Job profile :
1.Handling customer queries and providing information as per defined standards
2.Effective redressal of all customer complaints and providing solutions / escalating problems
3.Educating customers about ICICI’s other products and services ( cross selling)
4.Generating leads and passing them to concerned department
5.Providing feedback to the team leaders about product and process and contribute to the improvement .

Qualifications
- Age less than or equal to 28 years
- Graduate/Post Graduate Fresher will do
- Experienced are preferred

Criteria
- Effective communication skills with neutral accent
- Good in comprehension and spoken English

Other specifications
- Domestic voice process
- 9 hours , 36 mins shift with 5 day working (rotational off)
- On the rolls of ICICI Bank

Compensation
- 1.20 lakh to 2.25 lakh per annum (Gross)
- Will also be eligible for other benefits of ICICI Bank as applicable

Interview Process
- The candidate needs to undergo bank aptitude test which consists of, Comprehension, Mathematics, Logical Reasoning & Series completion. The test duration is for 1 hour
- SPOT interviews will be conducted for candidates who clear the test.

If you are interested revert me with your updated CV to the below given mail id
sudhir@2coms.com

Regards.
Sudhir
2Coms Consultancy
Hyderabad.

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