Urgent Opening for the post of Customer Service


Dear All,

Greetings from Adecco,

Adecco S.A. is a Fortune Global 500 company and the global leader in HR services. The Adecco Group network connects over 700,000 associates with business clients each day through its network of over 33,000 employees and over 6,600 offices in 75 countries and territories around the world. Registered in Switzerland, and managed by a multinational team with expertise in markets spanning the globe, the Adecco Group delivers an unparalleled range of flexible staffing and career resources to corporate clients and qualified associates.

Company Name: Fedex India Pvt Ltd,

Company profile:
The Company is into Domestic and Internationational courier and shipping services.

Company Website: www.Fedex.com

Designation:Customer Service Execuitve

Experience: 0 to 3

Location: Powai

Job Profile:

1. Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.

2. Provides general advice and information to external customers regarding specific aspects of FedEx services, shipping solutions & requirements.

3. Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe.

4. Supports the achievement of required service levels and total customer satisfaction.

CTC: Negotiable

I would require following details:

Current CTC
Expected CTC
Notice Period
Whether Approached by Fedex: - Y/N

Please do send me your updated CV at the earliest on parvati.iyer@adecco.co.in

Thanks & Regards,
Parvati Iyer
Recruitment Consultant

Adecco India  

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